Help & FAQ
Quick answers to the questions families ask us most.
Sign up from the Register button, verify your mobile number with the OTP we send you, then complete your personal and family details and upload your photographs. Your profile becomes searchable as soon as you save it. There is no manual review step and no waiting period.
No. Suvarna Jodi is a self-service platform, not an assisted bureau. We do not assign matchmakers or relationship managers, we do not create shortlists for you, and we do not contact families on your behalf. You search the profiles and you decide who to contact.
Use the search filters to browse active profiles by age, height, location, education, profession and family details. When a profile suits your family, send a connection request. Once the other member accepts, you can chat privately.
Yes. Your phone number, email address, address, income and ID documents are never shown publicly. Other members see masked contact details, and your real contact details are revealed only after you and the other member both accept a connection request. We never sell or rent your personal information.
No, it is completely optional. Verification is available if you want a verified badge on your profile, but profiles are searchable and can connect and chat without it. If you choose to verify, your document is used only to confirm identity.
There is no plan-based cap on connection requests. Members with an active subscription can send as many requests as they like. We may limit automated or abusive behaviour, but not ordinary use.
Your connection is confirmed and the chat between you opens. After that, your contact details become visible to each other so you can continue the conversation directly. Until both of you accept, neither side can see the other's contact details.
Choose a plan on the Plans page and pay online through our secure payment gateway. Your plan activates automatically as soon as the payment succeeds, and the paid period is added to your account. We will email you before your plan expires.
Use the Report Misuse link in the footer to report harassment, fake profiles, fraud or impersonation. You can also block a member from your dashboard, which stops them messaging you. We review reports and may block, suspend or remove an account.
Plan fees are non-refundable except where required by law. If a refund is approved, applicable statutory and payment-processing deductions may be withheld from the refund amount, and GST is non-refundable. Contact us through the Contact page for the calculation before you buy.